The provision of services in order to maximise their foreseeable use by persons with disabilities, shall be achieved by:
- ensuring the accessibility of the products used in the provision of the service, in accordance with Section I of this Annex and, where applicable, Section II thereof
- providing information about the functioning of the service, and where products are used in the provision of the service, its link to these products as well as information about their accessibility characteristics and interoperability with assistive devices and facilities:
- making the information available via more than one sensory channel;
- presenting the information in an understandable way;
- presenting the information to users in ways they can perceive;
- making the information content available in text formats that can be used to generate alternative assistive formats to be presented in different ways by the users and via more than one sensory channel;
- presenting in fonts of adequate size and suitable shape, taking into account foreseeable conditions of use and using sufficient contrast, as well as adjustable spacing between letters, lines and paragraphs;
- supplementing any non-textual content with an alternative presentation of that content; and
- providing electronic information needed in the provision of the service in a consistent and adequate way by making it perceivable, operable, understandable and robust;
- making websites, including the related online applications, and mobile device based services, including mobile applications, accessible in a consistent and adequate way by making them perceivable, operable, understandable and robust;
- where available, support services (help desks, call centres, technical support, relay services and training services) providing information on the accessibility of the service and its compatibility with assistive technologies, in accessible modes of communication.
